Manage your RIVET subscription from the Settings area. You can upgrade, downgrade, update payment methods, and view invoices all in one place.
Accessing Billing Settings
Click Settings in the sidebar
Click the Billing tab
View your current plan and billing details
Owner Access Required
Viewing Your Current Plan
The billing page shows:
- -Your current plan (Starter, Pro, or Scale)
- -Billing cycle (monthly or annual)
- -Next billing date
- -Amount due
- -Payment method on file
Upgrading Your Plan
To upgrade to a higher tier:
Navigate to Settings, then Billing
Click Change Plan
Choose your new plan from the available options
Review the pricing change before confirming
Click Confirm Upgrade to complete
How Upgrades Work
Immediate Access
New features are available immediately after upgrading.
Pro-rated Credit
Unused time on your current plan is credited to your account.
New Billing
New billing amount starts immediately.
Instant Access
Downgrading Your Plan
To downgrade to a lower tier:
Navigate to Settings, then Billing
Click Change Plan
Choose your new plan from the available options
Review any feature limitations on the new plan
Click Confirm Downgrade to complete
How Downgrades Work
- -Takes effect at end of current billing period
- -Full access to current features until then
- -May need to reduce projects/users before downgrade
Before Downgrading
Check that you meet the new plan's limits:
Close or archive excess projects to meet the new limit
Remove or deactivate excess users
Note any features you'll lose access to
Accounting Sync
Changing Billing Cycle
Switch between monthly and annual billing:
Navigate to Settings, then Billing
Click Change Billing Cycle
Choose Monthly or Annual
Annual saves 20%
Confirm the change to apply
Switching to Annual
- 20% discount applied
- Billed for full year immediately
- Credit for unused monthly period applied
Switching to Monthly
- Takes effect at annual renewal
- No refund for unused annual time
- Monthly rate applies after current period
Managing Payment Methods
Updating Credit Card
Navigate to Settings, then Billing
Click Update Payment Method
Enter your new card details
Click Save to confirm
Accepted Payment Methods
Update Before Expiry
Viewing Invoices
Access your billing history:
Navigate to Settings, then Billing
Click Billing History
View list of all invoices
Click any invoice to download PDF
Invoice Details
Each invoice includes:
- -Invoice number and date
- -Plan and billing period
- -Amount charged
- -Payment method used
Canceling Your Subscription
To cancel your RIVET subscription:
Navigate to Settings, then Billing
Click Cancel Subscription
Select a reason (optional but helpful)
Confirm cancellation
What Happens When You Cancel
- -Access continues until end of billing period
- -No refunds for unused time
- -Data retained for 90 days after cancellation
- -Can reactivate anytime during retention period
Data Export
Handling Failed Payments
If a payment fails:
You'll receive an email notification about the failure
RIVET retries the charge automatically
Update your payment method if needed
Service continues during grace period (7 days)
Avoiding Service Interruption
- -Keep payment method current
- -Ensure sufficient funds/credit limit
- -Respond to failed payment emails promptly
Billing Questions
For billing questions or issues:
- -Email: support@slpwlk.io
- -Scale plan: Contact your dedicated success manager